One-liner introduction
Our custom order service helps you to find & order any foreign books on-demand from the US/UK or European countries. Books will arrive in 2-4 weeks, and Tino will be responsible for taking care of all the tax, fee and transit.
You can order just from 1 book with only 50% deposit.
Why 50% deposit?
Tino asks you to pay forward 50% via bank transfer. This sum helps us to partially support us in getting the books home, as well as being a trust agreement between you and Tino.
You can pay the rest in cash (Cash-on-delivery) when the books arrive at your doorstep.
Does Tino accept book orders from Amazon?
Not quite. Tino is an authorized independent English bookstore. We ship books from authors and publishers and verified sources but not Amazon.
Amazon is a marketplace and there are still cases of unclear and unofficial buying and selling. In addition, Amazon's labor policies are often involved in scandals. Therefore, Tino only supports ordering books through Amazon in cases where the book has been discontinued or the author only distributes through Amazon.
Are the prices of ordered books higher than the prices of available books
Absolutely not. Tino offers the same price for custom order books as the ones available at the physical bookstore.
All the books will get the same benefit of free delivery in Vietnam, even for just 1 book.
Is custom order the same as "pre-order"?
They are different. Custom order is to order a book of your choice. Pre-order is to place early order for a book that will be published in the future.
Pre-order happens quite often for book subscription services, where you pay prior to the publication date 6 months to a year, and then, receive the books when they are printed.
Tino can only accept pre-orders that will publish in the next 3 months from the moment you deposit.
Can I order a special book with the author's signature?
Yes. Books with signatures are more popular as of now. Many independent bookstores in the US/UK open pre-orders frequently. Tino will help to order special books for you just like any other custom order books.
Can I cancel my custom order/pre-order when they arrive?
We don't accept cancellation for custom order books or pre-orders. Each book is imported for you and you only because this is a customized service after all.
Please be assure of the books you order to avoid any unwanted circumstances.
Will I receive updates from Tino during during the importing process?
Tino is working extensively to bring the books home. Tax, fee, paperworks. We won't be able to send updates for the books' whereabout during this transit, however, when there's a rising problem (such as delay or lost in transit), we will inform you ASAP.
Because the number of orders each month can be up to hundreds of books, Tino thanks you in advance for understanding and being patient. Rest assured your books is on its way home under the supervision of Tino's team.
