Printing errors
You can exchange books with printing errors, including: identical pages, wrong/extra margins, missing pages, ink stains, or weak binding glue. All errors that affect the content of the book that you cannot read are considered printing errors from the publishers.
Exchange time (2 days)
Unread books can be exchanged within 02 (two) days from the time you purchase with the invoice. The exchanged book must have the same or higher value than the invoice. Tino does not support book returns or refunds at the time.
For those who live outside of Ho Chi Minh City, Tino can arrange shippers to collect and exchange books free of charge when the book has printing errors. In case of exchanging for a new book, Tino will notify you the additional shipping cost.
Exchange for a new book
You can exchange for another book (same title) or a new book (different title). If the price of the new book is higher, you just pay the difference.
Tino does not support book exchange for personal reasons when the book doesn't have any printing error.
Are pages stuck together considered as a printing error?
Pages stuck together are not a printing error. It depends on the cutting process when the publisher made the book. You can use your hand to separate it gently or a paper cutter.
Where can I report the error to Tino?
You can contact us for any problem involving the printing error.
To avoid sending back and forth, can I check the books when I receive it the first time?
Yes, of course. Our free delivery service provides checkup, which means the shipper should wait for you to confirm if the products are okay and not affected by the shipping process.
Some shippers don't ask, but you can actively ask him/her to do so. In case the shipper damages the box outside, you can refuse to accept it. Visible damage such as torn boxes or rain seeping through/wet the box should be a big no-no.
DELIVERY RECEIVING AND CHECKING
Step 1: When receiving the books, please check the quality of the box outside. If the box shows signs of scratches, damage, tears, dents, wetness, etc., you have the right to refuse to receive it and return to the shipper.
Step 2: Next, please check the information on the label, specifically: Book title and quantity, Recipient's name and personal details. Tino book boxes will have a teal-color tape on the carton box.
Step 3: Finally, you can pay to the shipper. If you checkout on the website with Cash-on-delivery (COD), you need to pay in cash to the shipper. If you checkout on the website with Bank transfer, then you don't need to pay any additional fee.
